Cancun, Quintana Roo, Mexico. Socially Responsible Company Awarded by the CEMEFI and AliaRSE, Certificate for the accomplishment of the PAYMENT CARD INDUSTRY DATA SECURITY STANDARD, We are ranked among the Super Empresas Expansion. Fish therapy, zip bike and more more more are extra paid!! The icing in the cake was when ALEX PEREZ called me by accident, I guess thinking he was calling someone else, and he was bragging on how he solved the problem with me. I want to confirm a transfer booked through American Airlines. Corporate Offices in Mexico It will be our pleasure to serve you. We were then told that the others would be picked up at 6:30.One stated that they had arrived to pick us up at 4:30 and we were not there. how to we confirm our pickup. very nice right. Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. BD Experience: airport transfers - See 8,891 traveler reviews, 583 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. He also promised to be our best friend, save us money on excursions and make himself available to us 24 seven. I want to confirm a transfer booked through American Airlines. Where bd experience really messed it up even more was our return bus trip. So we opted to take a cab. Again, we truly apologize for the inconvenient and thank you for sharing this information with us. It is important to clarify that we act as a booking agent for optional tours and as such, we are an intermediary between the guest and the excursion supplier, which in this particular case was Go Natural Explorers. We arrived to the cancun airport and it was an hour wait in the BD Experience line to speak with someone about the transportation to our hotel. Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. The kids loved the tours! Generally they will arrive 4 to 5 hours at the hotel before your flight leaves. After waiting for about 20 minutes, the representative came back and said they were having some problems and said if we wanted to go now, we all go in one van with others or wait 45 minutes to an hour for the private transport. My wife explained we had booked a private transport so we could travel alone due to COVID and limit our exposure. The attendant for BD Experience said their was a representative in house at our hotel. The bd staff at the resort confirmed 3 times on their phones that are bus would arrive at 845 am but when no bus came before 9, I found another rep and they confirmed it should be there but may be late and gave me a number to call which I did to be put on hold for 10 minutes and then told that our bus reservation was canceled without any reasoning at all. we're the #1 ground transportation company in the Cancun Airport! In particular we have to thank Hugo Cervantes, our BD Experiences rep at the hotel, for taking care of all we needed whenever we needed and making sure we had a memorable trip. I said know weve been waiting since 10:20 for our 10:30 pick up. I had trouble booking my airport transfer and had to use Expedia to get in touch with the company. 5 Pax. It has been more than one week, and the refund still has not come. 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If I could give no stars I would. No, you don't need to print your ticket And reserved a private car through them. Dear Mr. Williford Atencin a pasajeros / Customer service for passengers. Nobody mentioned to bring driver license or extra money for the rental. BD Experience: BD experience maya riviera excursions - See 8,865 traveller reviews, 583 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. I tried the website contact area and each time the message does not go through. Unfortunately for their return, the company failed to pick them up. Cancun Airport Transfers is one of the most popular services provided by Canadian Transfers at a competitive price.To hire our services Dial +52-998-277-1949 We had to wait 2 hours in the bus before it left the airport. Respectfully: Attend to all our passengers and customers by offering a personalized, efficient, safe and timely receptive service to guarantee their satisfaction and the continuous improvement of our processes. Once again, we want to apologize for this situation. how to we confirm our pickup. You should contact your travel agent for pickup time. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. Lote 7 SM. I tried to submit a comment online, but it would not go through. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. Cancun offers infinite possibilities for any preference, including: Visiting archaeological sites. Do you have an email to contact BD Experience Cancun? Hilde Bec. A group of 9 family and friends went Barcelo Maya Palace this August. Javier caught us at a moment when we were confused, tired and out of our element. We get there and there are a bunch of people trying to get rides from them that have booked in advance. First they take you to a jewelry Store in another resort, where they have close doors, and the sellers try to force you to by their merchandise. Av. Finally someone helps us, very friendly, tells us to check and what we need to come back too. We had been sitting outside since 4:20!!! De cancun a playa del carmen, es raza pequea denteo de su maleta. Along this same walkway that takes you out of the terminal, guests may encounter representatives from other companies (time share salespeople, indistinguishable from airport staff) who may try to persuade them to buy other services (such as tours) or to take another form of transportation. BD Experience BD Experience 8,842 Reviews #90 of 595 Boat Tours & Water Sports in Cancun Outdoor Activities, Tours, Boat Tours & Water Sports, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico Save Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 159 Book in advance from 7,788.59 BD was booked as part of a wedding package to drop guests from Cancun hotel to Cancun airport, which is a 20 min car ride. . Round trip private transfer VAN-Airport-Hotel-Airport-Playa del Carmen. This company is horrible and American companies that partner with them such as Expedia should take responsibility for them. BD Experience 8,893 Reviews #102 of 581 Boat Tours & Water Sports in Cancun Outdoor Activities, Boat Tours & Water Sports, Tours, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico Save Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 167 Book in advance from HK$1,088.64 per adult We hope you can give BD Travel a second chance to demonstrate to you that we are capable of fulfilling your expectations. Main attractions are paid extra: swimming with dolphins another US$100. Thank you very much for contacting us. We rappelled into one cenote and then walked/swam through three others. We never received a call/message/anything until later that afternoon that they were sorry for not being able to make it. Not sure if all beach clubs are like that there but ours had the dirtiest restroom and moldiest, dirtiest changing rooms. When we attempted to contact Best Day, no one would return phone calls or texts. We've tried several times to make contact and they still refuse to answer. It has been more than one week, and the refund still has not come. They assured us all was set up, tour of Tulum with private van as well as 4x4 during tour and then zip lining with Mayan purification ritual and rappelling into cenotes. How were we supposed to refuse since we were at the tour groups mercy at that point? They were prompt, courteous, and efficient. Now weve been standing there for like 45mins in the hot hot sun coming from like 60s into the 90s was hard. This vacation was a nightmare. Airplane Photos & Aviation Photos - View, Search, or Upload Photos! I do not recommend this Tulum Xel ha package. Versace Yellow Diamond 50ml in Cancun duty free shops. Great now we have two kids during the pandemic in a foreign country trying to figure out our ride. He was nowhere to be found. My trip was booked AND payed 2 times due to a failure of the system. Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels. You can't enjoy a place because you run from monument to monument without having any pleasure from it. Itinerary. No car seat as requested either. I feel they are dishonest. Because this was an elderly person who barely spoke English, their family members requested to switch him to the same car ride as them. He was very understanding. VIEW RATES Tripadvisor performs checks on reviews. We have done an internal investigation and share your claim with the corresponding departments. Bonampak Mza 2. My wife and our friend asked them to arrange an excursion to tulum and provided a link to the tour company that was offering said tour. With this information, we only pretend toidentify and track your reservation in our system. However, they changed everybody $20 a person when we got there. Starting From $24.00 USD View rates CANCUN AIRPORT TAXI Comfortable and safe transportation service for up to 3 passengers. Thanks! Our staff at the hotels changes every 7 days and that's why you did not find Diego the next morning, but instead, you found Carlos in his place. Poorest service we received in Mexico to get picked up from Cancun airport to Barcelo hotel on December 14th. After waiting approximately 15 minutes, we were on our way. We were through security walking to our gate at 0645. Lder en el mercado de tours y traslados, con ms de 35 aos de experiencia ofreciendo comodidad y seguridad para que sus, This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Certificate of Excellence Awarded by TripAdvisor in 2019. Cancun. Nader. Worst excursion company ever, DONT USE!!! I met with the BD Experiences representative at my resort, Platinum Yucatan Princess, and booked an Isla Mujeres excursion for 3. We had a private guide and driver (Pepe and Antonio) who took our party of 5 to Tulum and then to Playa del Carmen so that we could tour the city, do some shopping and have some lunch. I tried to submit a comment online, but it would not go through. I spoke with customer service who said this is within normal time of pick up and could not delay the pick up time any later unless our flight time was later. The store will not work correctly in the case when cookies are disabled. LIES LIES LIES. I sent out 2 emails requesting a change in pickup time to 0600. BD Experience BD Experience 8,896 Reviews #102 of 580 Boat Tours & Water Sports in Cancun Boat Tours & Water Sports, Tours, Outdoor Activities, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico Save Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 167 Book in advance from C$186.95 We are deeply sorry to hear that our services did not meet or exceed your expectations. I purchased a vacation package from westjet that include transportation round trip to and from airport from BestDay. BD Experience: Airport shuttle - See 8,734 traveller reviews, 569 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. Worst way to end a Cancun vacation. You can cancel this reservation up to 24 hours in advance for a full refund. The price was $99/each, $64 of which was to be paid to BD at the time of booking. We have the most horrible experience this morning with BD experience. Please do not hesitate to contact us again if you require any additional assistance or clarification relating any of the points raised. Generally they will arrive 4 to 5 hours at the hotel before your flight leaves. Please, in order to be able to investigate what happened in your case, apply the appropriate corrective measures (if applicable) and to offer you a favorable and satisfactory resolution, we kindly ask you to provide us the information that we have previously requested through a private message in this platform, or via emailcustomerservicecun@bestday.com. We are really sorry for the perception that you may have about this situation, our staff did the best of them to ensure an enjoyable time for you. Airplane Photos & Aviation Photos - View, Search, or Upload Photos! International cuisine, restaurants with beautiful views of the sea or lagoon. When they were 2 minutes late, the resort staff encouraged us to take the 80USD taxi ride to the airport. Leader in the tours and . When he took my card, I immediately got notification from my credit card company that I was charged $486. Again, we appreciate your valuable feedback which help us to improve. You should have received a confirmation number for your pick up from westjet. We stayed at Sandos Caracol Eco Resort in Playa Del Carmen for 10 days. Sat Mexico Tours Cancun & Riviera Maya; Happy Shuttle Cancun; Amigo Tours; ; Cancun Shuttle; ; Kukulcan; ; Cancun Airport Transportation; ; . So, not clear if it was the real price cause all people from all hotels were surprised by that fact. BD Experience prides itself on providing high standards of service to each of our guests, therefore take it very seriously when we are unable to exceed your expectations regarding our shuttle services. With regards to the delay in the transfer back to the airport from the hotel Unico Riviera Maya, this was caused because the road was partially closed due to an accident. Dear Guest: What time will pick up be. Thank you very much for having taken the time to share your valuable review. Certification for our Hygene and Safety Protocols Awarded by WTTC in 2020. 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